This Privacy Policy explains what personal information we collect, why we collect it, and how we look after it when you use this website or receive care at our clinic. We collect only what we need to respond to you, provide care, and run the practice safely.
Information we collect
Depending on how you contact us, we may collect:
- Identity and contact details, such as your name, phone number, email address, and postal address.
- Appointment and enquiry details, including the reason for your visit and messages you send through our forms.
- Health information you choose to share, or that we record as part of your care, such as symptoms, test requests, and clinical notes.
- Technical data such as browser type, device, and pages viewed, collected by cookies or similar tools when you use the website.
How we use information
We use personal information to:
- Reply to enquiries and arrange, confirm, or remind you about appointments.
- Provide clinical care, diagnostics, and related services, and keep an accurate record of that care.
- Process payments, insurance or referral paperwork, and statutory reporting where the law requires it.
- Improve the website, protect it from misuse, and understand which pages are useful.
- Send service messages about your visit. We will not send marketing messages unless you have agreed to them, where consent is required.
Health information
Health information is sensitive. We use it for your care, for the administration of that care, and where we must share it by law or to protect someone from serious harm. Access inside the clinic is limited to staff who need it for their role.
When we share information
We do not sell personal information. We may share it with:
- Clinicians and diagnostic partners involved in your care.
- Laboratories, pharmacies, insurers, or referring doctors when you ask us to, or when it is necessary for your treatment.
- Service providers who host email, website, or practice systems, under confidentiality obligations.
- Authorities or professional bodies when disclosure is required by law.
Cookies
The website may use cookies or similar technologies that are needed for security, forms, and basic measurement of visits. You can control cookies in your browser. Blocking some cookies may affect form security or other site features.
How long we keep information
Enquiry messages are kept only as long as needed to respond and to keep a reasonable record of that contact. Clinical records are kept for the period required by professional and legal rules, which is often longer than general website data.
Security
We use administrative and technical safeguards appropriate to a clinic website and practice, including access controls on systems that hold patient information. No online transmission is completely secure, so please avoid sending highly sensitive details in an ordinary email when a phone call or visit is more suitable.
Your choices
You may ask us what personal information we hold about you, request a correction, or ask about deletion or restriction where the law allows. Clinical records may need to be retained even if you ask for deletion. To make a request, use the contact details on this website and include enough information for us to identify your record.
Children
This website is intended for adults arranging care for themselves or for a child in their care. We do not knowingly collect personal information from children through the website except when a parent or guardian contacts us about a child’s care.
Changes to this policy
We may update this policy when our services or legal duties change. The current version is always the one published on this page.
Contact
Privacy questions can be sent through the Contact Us page or to the clinic email and phone number published on this website. If you are unhappy with our response, you may also contact the data-protection or health-privacy authority that applies where you live.